Articles
3rd Party Scripts, common problems
The most common problem is a database connection error. Make sure you have created the database,...
Can I speak to an administrator?
The administrators are only available through the ticket system. You cannot speak to that person...
Can I use FTP as an off server backup?
We don't recommend it, as it can be considered a "file dump" which is against our Terms of...
How can i change my Client Area password?
In order to change your password you need to login to your account then click on "My Details"...
How can i use a dedicated IP for my website
If you would like to have a dedicated ip for your website there is a monthly charge of $10.00.
How to send us a Ping report using PingPlotter
Below are instructions on:
How to download PingPlotter
How to use PingPlotter
How to send...
How to take a screen shot
You may be asked to provide a screenshot of your computer screen so Mexxus can get a better...
I forgot my password and need a reset
Check your welcome email for the correct user name and password. If that password is not working,...
IP address - static vs dynamic, public vs private, shared vs dedicated
An IP address is the location of a computer on the internet.Example: 123.45.67.89Here are some...
My FTP is really slow or disconnects often. Why?
Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not...
My emails and website are not working
If you are unable to load up your website or get errors when trying to connect to your mail...
My script needs to use 777 permissions
For scripts that require '0777' directory permissions, we do not allow those permission...
PHP email - From header
Your PHP mail() script emails always show "From: cPanel-username@servername".You can change that...
PHP errors
There are many types of problems, and multiple reasons which could cause each problem.
Although...
Prevent your site from being hacked
Recently the number of sites being hacked or infiltrated has risen rapidly. We see a lot of site...
Register Globals and other php settings
To turn register globals off, you will need to create a php.ini file in the folder where the...
Remote Support
If you have been instructed by a team member to join a meeting for remote support you will need...
The truth about UNLIMITED hosting plans
Web Hosting is a commodity. The main elements of any web hosting plan are disk space and...
Ticket wait times
Normally tickets are answered the same day, usually within 1 hour. Tickets are addressed in the...
Using Apple iWeb
Apple iWeb is a template-based WYSIWYG website creation tool. Your iWeb program is designed by...
What DNS servers can i use?
The Mexxus Nameservers are:
NS20.MEXXUS.COM
NS21.MEXXUS.COM
NS22.MEXXUS.COM
What FTP settings do i use?
In order to FTP to your account you will need to use an FTP client like Filezilla and connect to...
What are Cron Jobs?
A cron job is a Linux command for scheduling a task to be executed sometime in the future. This...
What are your hours for customer service by phone?
Mexxus's Support is available through ticket system 24 hours a day.
What is a Trace Route (Tracert)? How do i run one?
A traceroute is a function which traces the path from one network to another. It allows us to...
What is a hard refresh?
If you visit a website frequently, your web browser stores elements of the web page in a cache so...
What is my IP address
Our support team may have asked you to provide your IP address in order to troubleshoot one of...
What is php.ini ?
The php.ini file is a special file for suPHP (pronounced sue-p-h-p).The php.ini file is where you...
Where do I go to login to my control panel?
When you signed up for web hosting, you should have received a new account information email...
Why use SSL? Whats the purpose?
SSL is the backbone of our secure Internet and it protects your sensitive information as it...
